Senior Patient and Customer Experience Specialist: Neurosurgery at Northwell Health
MEDICINE
11/7/20231 min read
We discuss:
0:50: Overview of her current role
1:44: Examples of the types of programming she creates
3:41: What makes her role unique from patient navigators
4:40: What a typical day and week is like in her role
8:46: An overview of how she supports patients and families
11:25: Her most common roles and responsibilities
13:35: The frequency of the educational programming she runs
14:48: What she likes and finds challenging about her role
17:39: Opportunities for moving up
21:26: How she got into her current role
22:42: The major steps that led to her current role
27:46: Advice on how to ask for what you want
30:01: Advice on networking
33:10: Leadership advice
35:07: General career advice
In this interview, Gabrielle Mauro describes her career path from getting her degree in social work to her current role as a Senior Patient and Customer Experience Specialist for neurosurgery patients and families at Northwell Health. She received his bachelor's degree from Siena College in social work and her Master's degree in social work from Adelphi University. Her previous work experience includes working being a Teacher Aide at Nassau BOCES, a social work case manager at Bethany House of Nassau County Corporation, and a Coordinator of Neurology and Critical Care at Northwell Health.