Senior Patient and Customer Experience Specialist: Neurosurgery at Northwell Health


11/7/20231 min read

We discuss:

  • 0:50: Overview of her current role

  • 1:44: Examples of the types of programming she creates

  • 3:41: What makes her role unique from patient navigators

  • 4:40: What a typical day and week is like in her role

  • 8:46: An overview of how she supports patients and families

  • 11:25: Her most common roles and responsibilities

  • 13:35: The frequency of the educational programming she runs

  • 14:48: What she likes and finds challenging about her role

  • 17:39: Opportunities for moving up

  • 21:26: How she got into her current role

  • 22:42: The major steps that led to her current role

  • 27:46: Advice on how to ask for what you want

  • 30:01: Advice on networking

  • 33:10: Leadership advice

  • 35:07: General career advice

In this interview, Gabrielle Mauro describes her career path from getting her degree in social work to her current role as a Senior Patient and Customer Experience Specialist for neurosurgery patients and families at Northwell Health. She received his bachelor's degree from Siena College in social work and her Master's degree in social work from Adelphi University. Her previous work experience includes working being a Teacher Aide at Nassau BOCES, a social work case manager at Bethany House of Nassau County Corporation, and a Coordinator of Neurology and Critical Care at Northwell Health.

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